SPECIAL ORDERS AND CUSTOM DESIGNS
Our customers may select Design, Color, Leather, and Wood choice or order directly through a manufacturers catalog to receive the furniture of their choice.
Upon placing an order, the customer acknowledges that the "SPECIAL ORDER" is a "NON-REFUNDABLE" purchase.
Payment in full or a deposit equal to 1/2 or more of the total purchase is required prior to placing the furniture order. Financed orders are effective from the date of delivery.
Once the merchandise is ordered and available to the customer, a delivery appointment will be set or customer pickup will be arranged.
The customer will sign and acknowledgement that the merchandise received is in good and satisfactory condition as ordered by the customer. The Manufacturers Warranty applies after the furniture is received by the customer.
If for any reason you do not wish to accept the item there will be a 20% restocking fee on any items that we do not keep stock in our store. This is our manufacturer's policy.
Employees of Tondee's Furniture are not allowed to perform additional duties for you in your home due to our "Liability Insurance Policy". This is to include dis-assembly of your old furniture and/or moving your furniture from one room to another. When a question arises, as to our employees ability to move your home furniture, they are advised to call their supervisor for clarification.